IT Support Technician (1st/2nd Line)
- Description
IT Support Technician (1st/2nd Line)
Location: Guildford
Salary: £28,000 - £32,000 + Benefits
An ambitious and client-focused IT Support Technician is sought to join a reputable team in Guildford, delivering high-calibre 1st and 2nd line support. This full-time role is ideal for someone passionate about IT, eager to learn, and interested in joining a thriving managed services provider with decades of industry expertise.
With a central location in Guildford, this team has become well-regarded for its independent approach to technology consulting, offering practical IT solutions across various industries. Known for aligning technology solutions with genuine business needs, this team specialises in the planning, setup, and support of diverse network types. Their continued growth has opened an exciting opportunity for a technician who thrives in a collaborative and friendly environment.
Key Responsibilities:
- Diagnose and resolve technical issues independently and collaboratively.
- Troubleshoot and resolve infrastructure problems.
- Support the 1st/2nd line team with service desk escalations.
- Maintain servers, virtualization environments, and other IT infrastructure.
- Liaise with third-party suppliers as needed.
- Provide multi-channel support: face-to-face, phone, email, and remote.
- Oversee IT security controls and applications.
- Participate in project management tasks.
- Document infrastructure systems and processes according to industry standards (ISO 9001, 27001, 14001, 22301).
Skills & Experience:
- Prior experience in a similar IT support role.
- Valid, clean driver’s license.
- Proficiency with Windows Server (2008-2022) and Office.
- Experience with SQL Databases and SSIS.
- Knowledge of networking protocols (TCP/IP, DNS, DHCP) and services (Active Directory, Group Policy).
- Familiarity with vSphere/Esxi and Veeam Backup/Replication.
- Networking management, cabling, and patching experience.
- Security and firewall expertise.
- Hands-on troubleshooting for hardware/software issues.
- Willingness to travel to client sites as needed.
